Russ Dalbey's Blog

I’ve been in this business for a long time… over 15 years. I’ve seen a lot! You might think I know it all now.

Well, you’d be mistaken on that count. On the contrary, there are plenty of days where I am asked a question I don’t know the answer to, or learn something that I didn’t know before. And there are times that I’m completely stumped by a situation.

At first, these situations bothered me. I thought, “This shouldn’t be happening! I shouldn’t be baffled by this!” 

Then I quickly decided that my perspective was all wrong.

Instead of feeling bad about not knowing something, I realized that those moments were actually blessings in disguise. They were opportunities for me to learn and grow, and to better myself and my knowledge of the note business.

Perhaps you have had these same kinds of moments of doubt and confusion – times when your self-confidence was tested or even damaged.

Well, remember this: all of the wisest, most successful people in the world share one thing in common… they all know that despite their knowledge and accomplishments, there is always more to learn. They realize that life is a continual process of growth, maturation and learning as you go. The process of gaining knowledge and of self improvement is never ending.

When you’re first starting out in a new business, explaining some technical details could be difficult. And, you might be concerned about what to do if a client asks you a question you can’t answer. 

Here’s my advice: Try not to get flustered or nervous when surprised with new information or a question you can’t answer. It’s perfectly okay to admit that you don’t have the answer at your fingertips. You could say, “You know, that’s a great question, but before I answer it for you, let me do a little research so that I am covering everything that you need to know.” 

Refocus the conversation on the things you DO know about, and that you know are important. Afterwards, make good on your promise and do that research. Ask your coach or mentor for help; make sure you’re clear on the subject, and are ready for any possible follow-up questions. Then call your client back with the information as soon as possible.

As you gain more experience, you will gain more knowledge. You will soon find that being stumped or surprised happens less often, and that you’re able to answer more questions, and with more confidence.

And when someone hits you with something you’re unprepared for, you’ll acknowledge it, respond calmly and confidently that you’ll get back to them with the answer, and move forward.

Keep in mind that you already possess all the tools necessary to succeed: you have the drive, the method, the knowledge and the support. Starting a new business is a “learn as you go” process. Don’t let fear of the unknown or making a minor mistake hold you back from achieving your success.

Warmly,

Russ
Founder of Winning in the Cash Flow Business
Dalbey Education Institute

Founder of Winning in the Cash Flow Business